Support
Most questions are one of the ones below. If yours isn't, email us — a person reads every message.
I'm not getting reminders
- Check notifications. Settings → Notifications → Weekwell: allow notifications, and turn on Time Sensitive so shot-day reminders get through Focus.
- Check the schedule. In Weekwell, the You tab → your medication shows the shot day and reminder time. A paused treatment sends no reminders until you resume it.
- Mark it as taken right from the reminder: press and hold it, then tap Mark as taken. The dose is logged with the next site in your rotation.
My dose isn't in mg
Pick the unit you actually use — clicks on a multi-dose pen, units or mL from a vial — and enter the amount your prescriber gave you. If your pharmacy label or prescriber tells you how many mg one of your units holds, you can add it so the level chart can use it. Weekwell never works out a dose for you; ask your pharmacist if you're unsure.
What is the estimated level?
A curve worked out from the doses you logged and the half-life in each medication's published prescribing information. It helps explain why side effects or food noise come and go during the week. It's an estimate, not a measurement, and not for deciding doses.
How streaks work
- Weeks on time counts doses taken within two days of when they were due. A split dose counts once. Pausing your treatment (surgery, supply, your doctor's advice) never breaks it.
- The daily flame lights up from any log that day. The day after a moderate or worse side effect is a rest day that keeps the flame without a log.
- Streak freezes cover a missed day automatically. Everyone gets one a month, Pro three, and more can be bought.
Widgets and the Live Activity
Press and hold an empty spot on the Home Screen or Lock Screen, tap Edit → Add Widget, and search for Weekwell. Next dose is free; Your week is part of Pro. On shot day, a Live Activity appears on the Lock Screen and in the Dynamic Island with a Log it button. In discreet mode none of them show your medication's name.
Apple Health
Connect it in the You tab. Weigh-ins from a smart scale then appear on their own, and the weight, water and protein you log are saved to Health. To change what Weekwell can see, open the Health app → your profile → Apps → Weekwell.
New phone, backups and restoring
- Your journal moves with your iPhone's own backup and Quick Start, like any app's data.
- You → Save a backup file creates a file you can keep anywhere, and You → Restore from a backup file brings it back.
- Weekwell also keeps a copy from each of the last seven days on your iPhone: You → Restore a daily copy. Restoring can be undone right after.
- You → Export everything (CSV) gives you a spreadsheet of every entry, free.
Report for your doctor
With Pro, You → Report for your doctor makes a two-page PDF of your medication and dose history, how doses kept to schedule, weight and side effects, ready to share or print.
Subscriptions, cancelling and refunds
Purchases are billed by Apple, not by us, so cancellations and refunds go through Apple.
- Free trial: 14 days, once per Apple Account. Weekwell reminds you two days before it ends, and the offer screen shows the date the first payment is taken.
- Cancel: Settings → your name → Subscriptions on your iPhone, then select Weekwell and cancel. Pro stays on until the end of the period you already paid for.
- Refund: request it at reportaproblem.apple.com. We can't issue refunds on Apple's behalf.
- Restore purchases: Restore on any offer screen, after reinstalling or moving to a new iPhone. It restores what belongs to the Apple Account you're signed in with.
- Lifetime: a one-time purchase doesn't cancel a subscription you already have. If you switch to Lifetime, cancel the subscription in Settings as above.
Contact us
To get a useful answer on the first reply, include your iPhone model, your iOS version and what the app did. Please don't send medical details we don't need.