Support

Fire TV: Firestick Remote

Something not working, or a question about your subscription? Write to us and we will get back to you, usually within two business days.

To help us answer faster, please include your device model, your iOS version, and the app version shown at the bottom of the Settings tab.

Common questions

The app cannot find my Fire TV

• Make sure the iPhone and the Fire TV are on the same Wi-Fi network. A guest network or a 5 GHz/2.4 GHz split can put them on separate subnets.
• On the Fire TV, open Settings → My Fire TV → Developer Options and check that network access is enabled.
• When iOS asks for permission to find devices on the local network, allow it. If you declined, re-enable it in iOS Settings → Privacy & Security → Local Network.
• Wake the Fire TV. Some models stop answering discovery requests in deep sleep.

I was asked for a PIN

The Fire TV shows a four-digit code on the television the first time a new phone connects. Type that code into the app. The pairing is then remembered, so you will not be asked again on this device.

How do I add an IPTV playlist?

Open the IPTV tab and add the URL of your own M3U playlist. The app does not supply channels; it plays the playlist you provide, and your playlists stay on your device.

I bought a subscription but premium features are locked

Open the app, go to the paywall and tap Restore purchases. Make sure you are signed in with the same Apple Account that made the purchase. If it still does not unlock, email us with the date of purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone open Settings → your name → Subscriptions, select the app and tap Cancel Subscription. Cancelling stops the next renewal; the current period stays active until it ends.

How do I request deletion of my data?

Email us from the address you want us to look up, and we will handle the request. Details are in the Privacy Policy.